Cancellation Policy

At Beautyblissstore, operated and managed by Moonfall Connect Private Limited, we are dedicated to ensuring that customers enjoy a simple, convenient, and trouble-free shopping journey.

For the purpose of this Cancellation Policy, the terms “we,” “us,” and “our” represent Moonfall Connect Private Limited, while “you,” “your,” and “user” refer to individuals placing orders through our platform. We recognize that customers may occasionally need to withdraw an order due to changing circumstances. This Policy explains how cancellation requests can be made and specifies the conditions under which such requests may be approved.

Cancellation Of Orders Before Shipment

Customers may request an order cancellation, provided all the following conditions are satisfied:

• The cancellation request must be raised within 24 hours of placing the order or before the order has been shipped, whichever occurs earlier.
• All cancellation requests must be submitted to our customer support team through email.
• Once the cancellation request receives approval, the eligible refund will be credited to the original payment method within 5–7 business days.

Cancellation Requests After Dispatch

• Cancellation requests cannot be accepted once an order has been dispatched or shipped.
• Customers wishing to send back a beauty product after receiving their purchase must comply with the applicable procedures outlined in our Return & Refund Policy.

Conditions For Making Changes To Orders

Once an order has been placed successfully, customers cannot request modifications to the following order details:

• The beauty product selected in the original order cannot be substituted or exchanged for another product.
• Changes to the provided shipping address are not permitted.

If a correction or modification is required for either of these details, customers will need to:

• Request cancellation of the existing order, subject to the applicable cancellation conditions and eligibility requirements.
• Place a fresh order by selecting the correct beauty product or entering the revised information.

Customer Support For Cancellation Requests

For any questions, clarifications, or assistance related to cancelling an order, you may get in touch with our support team through the contact information below:

moonfallconnectprivatelimited@gmail.com 

We strive to process cancellation requests in a timely and organized manner, avoiding unnecessary delays and maintaining transparent communication with customers at every stage of the process