Returns and Refund Policy

At Beautyblissstore, managed and operated by Moonfall Connect Private Limited, our priority is to provide customers with a reliable, convenient, and fulfilling shopping experience at every stage of their purchase.

For the purposes of this Return & Refund Policy, the terms “we,” “us,” and “our” represent Moonfall Connect Private Limited, while “you,” “your,” and “user” refer to individuals purchasing products through our platform. By completing an order, you acknowledge that you have reviewed, understood, and agreed to follow the return and refund guidelines established in this Policy.

Return Eligibility Requirements

Returns will be accepted only when the product satisfies all the conditions listed below:

Product Condition: All products must be unused, unopened wherever applicable, and maintained in their original state, with the original labels and packaging intact.
Original Packaging Requirements: Returned items must be accompanied by their original packaging, labels, and all attached tags.
Non-Returnable Products: Items that have been used, opened where applicable, or modified in any manner will not qualify for a return.
Return Request Timeframe: Customers are required to notify our customer support team and initiate their return request within 48 hours from the date of delivery.

Any product that fails to meet one or more of the above requirements may be considered unsuitable for return.

Return Request Submission Process

Customers who intend to return a purchased product must complete the following steps:

Submit A Return Request: Send an email to moonfallconnectprivatelimited@gmail.com , providing your Order ID along with the reason for initiating the return.
Provide Relevant Proof: In cases where a product is delivered in a damaged, defective, or incorrect condition, customers must attach clear photographs to enable us to review and verify the concern.
Complete The Return Procedure: Once the return request has been accepted, we will provide the necessary instructions and details required to proceed with the return.

Note: We retain the right to decline any return request if the specified return procedure has not been properly followed.

Refund Review And Processing Procedure

Refund requests will be evaluated and handled through the following process:

Every returned item will be examined to determine whether it fulfils the relevant refund eligibility requirements.
Customers will receive an update regarding the approval or rejection of their refund request.
Once approved, the refund amount will be credited to the original payment method within 5–7 business days.
An email notification confirming the successful completion of the refund process will be shared with the customer.

Eligibility For Partial Refunds

Under certain circumstances, we may approve a partial refund for products that fulfil some, but not all, of the specified return conditions. Such instances may include items containing minor damage or products returned without their original packaging.

Reporting Damaged, Defective, Or Incorrect Items

Any product delivered in a damaged, faulty, or incorrect condition must be brought to our attention within 48 hours of receiving the order.
Customers are required to share clear photographs or videos at moonfallconnectprivatelimited@gmail.com so that the reported issue can be verified and addressed in a timely manner.

Customer Assistance For Returns And Refunds

For any questions, clarifications, or support concerning product returns or refund-related matters, customers may contact us using the details provided below:

moonfallconnectprivatelimited@gmail.com